1. Introduction
Welcome to Roseland Counselling. I am committed to providing a professional, safe, and supportive environment for all my clients. By accessing my website and engaging with my counselling services, you agree to these terms and conditions. If you have any questions or concerns, please feel free to contact me before proceeding with my services.
2. Counselling Services
- Sessions are conducted using a person-centred approach, providing a safe and confidential space for clients.
- Sessions last for 60 minutes and are available by appointment only.
- Payment is required prior to each session via BACS or cash.
3. Fees and Payment
- The fee for each 60-minute session is £45.00.
- Payments should be made to Ms J C Mcleod via the provided bank details.
4. Cancellation Policy
- Clients must provide at least 24 hours’ notice for cancellations via text or email.
- Failure to provide sufficient notice will result in the full session fee being charged.
- Late arrivals will not result in extended session time.
5. Confidentiality
- All counselling sessions are confidential. However, confidentiality may be broken in cases where there is a risk of harm to self or others or for legal and ethical obligations.
- Sessions may be discussed in supervision, but identifiable details will be removed.
6. Complaints
- If you are dissatisfied with our services, please raise your concerns directly with us.
- Serious complaints can be directed to the British Association for Counselling and Psychotherapy (BACP).
7. Amendments
We reserve the right to update these terms at any time. Continued use of our services constitutes acceptance of any changes.
Privacy Policy
1. Introduction
At Roseland Counselling, I respect your privacy and am committed to protecting your personal data. This policy explains how I collect, use, and safeguard your information.
2. Data Collection
I collect the following personal data:
- Name, address, and contact details.
- Counselling session details.
- Payment information (not stored beyond processing transactions).
3. Data Usage
Your data is used to:
- Provide and manage counselling services.
- Maintain records as required by professional and legal standards.
- Ensure compliance with ethical and regulatory obligations.
4. Data Protection
- I comply with the UK General Data Protection Regulation (UK-GDPR) and the Data Protection Act 2018.
- Data is stored securely and accessed only by authorised personnel.
5. Data Sharing
- I do not share personal data with third parties except as required by law or professional obligations.
- In cases where there is a risk of harm, data may be disclosed to relevant authorities.
6. Your Rights
You have the right to:
- Access, correct, or request the deletion of your data.
- Withdraw consent for data processing where applicable.
- Lodge a complaint with the Information Commissioner’s Office (ICO) if you believe your data has been mishandled.
7. Contact Information
If you have any questions about this policy or your data, please contact me via my website or email.
This policy was last updated on 04/04/2025.